Having spent over $2500 on a Sealy mattress with a 10 year warranty, I thought I had bought a great product. After all, any product with a warranty of 10 years must be good right? Otherwise the manufacturer wouldn't offer such a warranty.
From the CHOICE magazine site, here are three case studies regarding the company SEALY.
In my case, I called the company and after agreeing to pay $50 for a home visit, two reps turned up to tell me there was nothing wrong with my mattress. Don't forget this is mattress that is well within the 10 year warranty. Why did I have to pay $50? No choice really, take it or leave it.
My complaint specified two faults with the mattress.
1. The mattress sagged where it should have given support. I was told this was normal and not a fault of the mattress.
2. The mattress is too hot because of the added on pillow layer retains body heat. I was quoted $473 for the company to take away and remove the offending pillow layer.
I wouldn't recommend anyone buying a Sealy mattress no matter what the advertising claims may say and especially don't be fooled into thinking the warranty is worth anything at all. They don't honor it.